Question 1

How do I place an order?

Accepted Answer

Browse the collection, add pieces to your bag, and check out securely. Orders confirm by email immediately.

Question 2

Can I modify an order after placing it?

Accepted Answer

Email support@cudovia.com within 2 hours and we'll do our best to adjust before fulfillment.

Question 3

Do you accept phone orders?

Accepted Answer

Yes — call (412) 361-3368 during business hours.

Question 4

How long does shipping take?

Accepted Answer

Domestic orders ship within 1–2 business days and arrive in 2–5 business days. Free for orders over $150.

Question 5

Do you ship internationally?

Accepted Answer

Yes — rates and duties calculate at checkout.

Question 6

How do I track my order?

Accepted Answer

A tracking link is emailed when your order ships.

Question 7

What is your return policy?

Accepted Answer

Unworn pieces with tags may be returned within 30 days for refund or exchange. Sale items are final sale.

Question 8

How do I return an item?

Accepted Answer

Email support@cudovia.com for a prepaid return label, or bring the item to our Ellsworth atelier.

Question 9

When will I receive my refund?

Accepted Answer

Refunds process within 5–7 business days of inspection.

Question 10

Can I pick up in-store?

Accepted Answer

Yes — select pickup at checkout. Orders are ready within 4 hours during business hours.

Question 11

How long do you hold pickup orders?

Accepted Answer

We hold orders for 14 days, then refund unclaimed pieces.

Question 12

What payment methods do you accept?

Accepted Answer

All major credit and debit cards, plus mobile wallets.

Question 13

Is checkout secure?

Accepted Answer

All transactions are encrypted end-to-end and processed by PCI-compliant providers.

Question 14

Do I need an appointment?

Accepted Answer

Walk-ins welcome. Private fittings can be booked by phone or email.

Question 15

Where are you located?

Accepted Answer

5850 Ellsworth Ave, Pittsburgh, PA 15232 — in the Shadyside district.

Question 16

How should I care for my pieces?

Accepted Answer

Refer to the care label inside each garment. We recommend professional dry cleaning for silks, velvets and wools.

Question 17

Do you offer alterations?

Accepted Answer

Yes — complimentary on full-price suits and dresses purchased in-store; additional alterations are available for a small fee.

FAQ

Orders